Cancellation and Payment Policy

GENERAL CANCELLATION POLICY

The reservation can be amended or cancelled at no cost at the very latest by 6 p.m. local time up to 7 days prior arrival date.

In case of later cancellation first night will be charged. In case of cancellation later than 48 hours prior arrival latest by 6p.m. local time or NO-SHOW cancellation fee of the full amount will be charged to provided guarantee credit / debit card (Diners Club Card, Euro/Mastercard, Visa Card, JCB accepted).

NON-REFUNDABLE AND LONG STAY CANCELLATION POLICY

The reservation is non-amendable and non-cancellable. 100%non-refundable pre-payment will be charged to provided credit / debit card to confirm booking (Visa, Diners Club, JCB, Euro/Mastercard accepted). In case of condition corruption or NO-SHOW 100% of the reservation value will be charged.


NO SHOW

There is a fee on the part of a client in case of No Show amounting to a cost of 100% of the entire stay.

EXCHANGE RATE

The hotel's exchange rate is 25.5 CZK per 1 Eur 

IMPORTANT NOTICE ABOUT AGODA AND GETAROOM

Please note that we do not cooperate with companies Agoda and Getaroom. We do not accept either vouchers or reservation from these companies. We reserve right to NOT accommodate guests with such confirmation as there is no contract between Residence Retezova and Agoda + GetRoom. Please contact us prior arrival to check availability and cost of booking which has to be confirmed from the hotel and settled upon arrival in CASH or by Credit Card.